Contact
Email is the fastest way to reach us and it reaches a person, not a queue. We reply to every message within one business day.
Get in touch
- spencerlabsco@gmail.com
- Phone
- (208) 244-2424
- Mailing address
- 128 S 1st W St, Paris, ID 83261
- Business hours
- Monday to Friday, 9:00am – 5:00pm Mountain Time
- Response time
- Within 1 business day for all enquiries. Care plan customers reporting an outage are answered same day.
What to include
A useful first email is short. These four things let us give you a real answer instead of asking you to book a call to find out.
The problem, in plain terms
What is happening today that should not be, or what is being done by hand that should not be.
What you run now
The software already in use, including the spreadsheets. Especially the spreadsheets.
Your timeline
Whether there is a date this needs to work by, and what happens if it does not.
Your budget range
Even approximately. It lets us tell you immediately whether this is worth either of our time.
Existing customers
Billing, cancellation, or refund questions. Email spencerlabsco@gmail.com from the address on the account. Cancellations are processed the same business day and confirmed in writing. See the Refunds & Cancellation policy for what happens to the current period.
Care plan support and outages. Email the same address with the application name in the subject line. Outages are answered the same day; other requests are answered within one business day.
HostRev customers. HostRev is supported on its own site. Please use the support contact at hostrev.co so your request reaches the right queue.