Refunds & Cancellation

Last updated September 28, 2026

This page explains how Spencer Labs Ltd. Co. bills for Never Miss A Review and the website offer, how to cancel, and when a refund is and is not available. HostRev is billed and refunded under the policy published at hostrev.co.

1. Never Miss A Review

Setup fee ($197)

Fully refundable if you cancel before setup work begins — that is, before we start connecting your phone number. Once setup work has started, the fee is non-refundable, because the work itself is the deliverable.

Free trial

No payment method is required to start the trial, and nothing is charged during the 14 days. If you cancel before day 15, you owe nothing and keep every review the reactivation campaign generated, for free. If you don't cancel, we send an invoice for $97 on day 15 to continue service; that invoice follows the same refund terms as any other month's fee, below.

Monthly fee ($97)

Billed monthly in advance. Cancel at any time by emailing spencerlabsco@gmail.com; the service continues to the end of the period you've already paid for, and you are not charged again. Elapsed subscription time is not refunded. If a renewal is charged after you've asked to cancel, or you're charged twice for the same period, that charge is refunded in full.

2. Website preview and hosting

Free preview

There is nothing to refund — the preview is provided at no charge.

Hosted plan ($197/mo)

Same terms as any monthly fee above: cancel anytime, service continues to the end of the paid period, elapsed time isn't refunded.

Transfer fee ($250)

Refundable in full if you cancel before the transfer is completed. Once your site files have been delivered to you, the fee is non-refundable, because the deliverable — the files themselves — has been handed over.

3. How to cancel

Email spencerlabsco@gmail.com or call (208) 244-2424 and ask to cancel. No reason is required, there is no retention process, and there is no cancellation fee. Requests are processed the same business day and confirmed in writing.

4. Refund timing

Approved refunds are issued to the original payment method within 5 business days, and typically appear on your statement within a further 5–10 business days depending on your bank.

5. If something goes wrong

If a review request stops working because of an error on our end, that's a defect and we fix it at no charge — it isn't a reason to withhold the monthly fee already billed for time the service was working. If you believe you've been charged incorrectly, email us before opening a dispute with your bank; we investigate and correct genuine billing errors in full.

6. Contact

Billing, cancellation, and refund questions: spencerlabsco@gmail.com or (208) 244-2424.

Spencer Labs Ltd. Co.
128 S 1st W St, Paris, ID 83261