Terms of Service

Last updated September 28, 2026

These terms govern your use of spencerlabs.co and the services Spencer Labs Ltd. Co. (“Spencer Labs,” “we,” “us”) provides: Never Miss A Review and the website preview / hosting offer. By purchasing a service or submitting a form on this site, you agree to them. HostRev is sold under separate terms published at hostrev.co.

1. Who we are

Spencer Labs Ltd. Co. operates from 128 S 1st W St, Paris, ID 83261, United States. Contact us at spencerlabsco@gmail.com or (208) 244-2424.

2. Never Miss A Review

  • Two ways to start: pay a $197 one-time setup fee to begin immediately, or start a 14-day free trial at no cost. Both set up automatic review requests the same way.
  • What's included: once set up, every job you mark complete triggers an automatic review request to that customer — covering every current and future customer for as long as you're on the plan, not a one-time batch.
  • Free trial: no payment method is required to start the trial. The trial includes a reactivation campaign that reaches out to customers from the past 6 to 9 months on a list you provide, to help generate your first 25 reviews, in addition to the ongoing review-request service for every job completed during the trial.
  • If you cancel during the trial, before day 15, you owe nothing, and every review generated during the trial is yours to keep with no further obligation.
  • If you do not cancel, we send you an invoice for $97 on day 15 to begin the standard plan described below. Continuing service is conditioned on that invoice being paid; if it goes unpaid, we may pause the service until payment is received.
  • Monthly fee: $97, billed monthly in advance to the payment method on file, starting once setup is complete or, for a trial, once it converts.
  • Term: month-to-month. No long-term contract. Cancel at any time; the service continues to the end of the period already paid for.
  • Your customer list: by starting a free trial, you represent that you have the right to contact the customers on the list you provide for the reactivation campaign, and that they are your own customers from the past 6 to 9 months rather than a purchased or third-party list.
  • Review requests: sent to the customer associated with a completed job, or to a past customer as part of a trial's reactivation campaign. We do not offer, and will not administer, any incentive, discount, or reward in exchange for a review, and we do not filter or selectively suppress negative reviews.

3. Website preview and hosting

  • Free preview: we build a preview website and deliver it as a private link. The link is active for 7 days from delivery, at no charge and with no obligation to purchase anything.
  • Contact form routing: submissions through the site's contact form are texted and emailed to the person you designate at your business.
  • If no plan is chosen: the preview link is deactivated after 7 days. No charge is made automatically, and the preview is not converted to a paid plan without your affirmative action.
  • Hosted plan: $197/month, billed monthly in advance, starting when you choose it. Month-to-month; cancel anytime and hosting continues to the end of the period already paid for.
  • Transfer fee: $250, one-time, in place of the hosted plan. On payment, we deliver the site's files to you so it can be hosted independently of Spencer Labs. This ends any ongoing hosting obligation on our part; there is no recurring fee tied to the transferred site afterward.
  • Domain names are not included in either option and remain your responsibility to register and renew, whether purchased separately or already owned by you.

4. Fees and payment

  • Prices are stated in US dollars and exclude any applicable sales tax.
  • Monthly fees are billed in advance and renew automatically until cancelled.
  • You authorise us to charge the payment method you provide for recurring fees until you cancel.
  • Setup and transfer fees are one-time charges tied to a specific piece of work, described above.

Cancellation and refund terms are set out in full on our Refunds & Cancellation page, which forms part of these terms.

5. Text messaging (SMS) terms

By submitting a form on this site and checking the SMS consent box, you agree to receive text messages from Spencer Labs related to your inquiry and, if you become a customer, to your account and the review-request service acting on your business's behalf. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive texts is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages.

6. Your responsibilities

You are responsible for the accuracy of the business information, phone number, and job-completion signals you provide us, and for ensuring you have the right to direct traffic from that phone number and website into services we configure on your behalf. You are responsible for the truthfulness of any content, testimonial, or claim published on a website we build or host for you.

7. Intellectual property

On payment of the $250 transfer fee, or on full payment for a website we've hosted and you later request to leave, the files that make up your website are yours to host anywhere. We retain ownership of our own pre-existing tools, scripts, and templates used to build it, and grant you a perpetual licence to keep using them as part of the delivered site.

8. Warranties and disclaimers

We provide these services with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, services are provided “as is.” We do not guarantee call volume, review volume, search rankings, or any particular business outcome, and we are not responsible for the availability or behaviour of third-party carriers, phone systems, or platforms (including Google) that these services depend on.

9. Limitation of liability

Neither party is liable for indirect, incidental, or consequential damages, or for lost profits or revenue. Our total liability arising out of an engagement is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

10. Termination

Either party may cancel a month-to-month plan at any time as described in the Refunds & Cancellation policy. We may suspend or end a service for non-payment on 7 days' written notice, or immediately for a violation of these terms, such as directing an incentivized or fake review request through the service.

11. General

These terms are governed by the laws of the State of Idaho, United States, and the state and federal courts located in Idaho have exclusive jurisdiction over disputes arising under them. We may update these terms from time to time; the “last updated” date above reflects the current version, and material changes affecting an active plan are emailed to you before they take effect.

12. Contact

Questions about these terms: spencerlabsco@gmail.com or (208) 244-2424.

Spencer Labs Ltd. Co.
128 S 1st W St, Paris, ID 83261